Come join the GBC Family!

We are looking for a driven, customer-focused individual to fill our Help Desk Specialist position at our Hattiesburg, MS facility. Read on for more details of this exciting opportunity!


Why work for Green Bay Converting?

*We are a successful, growing company with a diverse workforce, great benefits and room to grow!

*Safe and clean facilities to work in, with great people to work with

*Competitive compensation & benefits:

  • 7 major holidays off (& your birthday too)!
  • Medical & Dental plans
  • Healthcare & Dependent-care Flex-Spending Account programs
  • Company-sponsored Basic Life & AD&D Insurance
  • Company-sponsored Short-term & Long-term Disability insurance
  • 401k with an improved company match

POSITION SUMMARY:

The IT Help Desk Specialist serves as the first point of contact for employees seeking technical assistance. This position will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with basic computer, access, and/or performance issues.

ESSENTIAL FUNCTIONS:

  • Respond to phone and/or email requests for support to resolve basic computer, system, device, access, and/or performance issues.
  • Fulfill service standards by providing timely and quality service to customers.
  • Provide technical support to users by identifying & troubleshooting problems, researching answers, and maintaining workstation performance.
  • Walk users through the problem-solving process and advise them of any preventative and/or corrective steps to be taken.
  • Set up user profiles and access to systems, and reset passwords as necessary.
  • Escalate issues to the IT Manager when necessary.
  • Record events and problems, as well as their resolution in IT logs
  • Identify and recommend possible improvements to system performance and/or procedures.
  • Create and/or update instructional and reference documentation.
  • Participate in development of training programs.
  • Act as back-up to IT Manager, when needed.
  • Perform other duties, as assigned.

POSITION QUALIFICATIONS:

  • Relationship Building - Ability to effectively build relationships with customers and co-workers.
  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Reliability - The trait of being dependable and trustworthy.
  • Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
  • Safety Awareness - Ability to identify and correct conditions that affect employee safety.
  • SQF/Quality Awareness - Ability to follow basic manufacturing requirements that are advised in the GBC Food Safety Policy.
  • Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
  • Ambition - The drive to achieve personal advancement.


SKILLS & ABILITIES

  • Education: Associate degree in IT preferred, Bachelor degree a plus
  • Computer Skills: Possess at least 5 years of computer related experience.
  • Systems/Programs: Experience in Office 365, Microsoft Dynamics, Active Directory, VMWare, and/or Ringcentral Phone System a plus
  • Other Requirements: 1+ years of practical work experience preferred.

Green Bay Converting does not accept phone calls regarding application status.

Green Bay Converting is an Equal Opportunity Employer.